Frequently asked questions

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§ 1 CONTACT WITH THE SELLER

1. Postal address: NoAn Kids Inh.Buchwald Kornacker 56, 22523 Hamburg

2. Email Address:  noan.kids@online.de

3. Phone: 01702184661

4. Address for returning the goods (in the event of withdrawal from the contract):
   NoAn Kids Inh.Buchwald Kornacker 56, 22523 Hamburg

5. Address for sending the advertised goods:
   NoAn Kids Inh.Buchwald Kornacker 56, 22523 Hamburg

§ 2 RIGHT TO WITHDRAW FROM THE CONTRACT

1. The preferential buyer has the right to withdraw from the contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 14 days without giving any reason.

2. The deadline to withdraw from the contract will expire after 14 days from the day:

   1. in which the privileged Buyer came into possession of the goods or in which a third party other than the carrier and indicated by the privileged Buyer came into possession of the goods;

   2. on which the privileged Buyer acquires the possession of the last item or on which a third party, other than the carrier and indicated by the Privileged Buyer, acquires the last item in the case of an agreement obliging to transfer the ownership of many items that are delivered separately.

3. In order for the Preferential Buyer to be able to exercise the right to withdraw from the contract, he must inform the Seller, using the data provided in § 2 of the Regulations, about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by post or information sent by e-mail).

4. A privileged buyer may use the model withdrawal form at the end of the Regulations, but it is not obligatory.

5. In order to keep the deadline for withdrawing from the contract, it is enough for the privileged buyer to send information regarding the exercise of his right to withdraw from the contract before the deadline to withdraw from the contract.
   
   § 3 EFFECTS OF WITHDRAWING FROM THE CONTRACT

6. In the event of withdrawal from the concluded contract, the Seller shall return to the privileged Buyer all payments received from him, including the costs of delivering the goods (except for additional costs resulting from the preferred method of delivery chosen by the Buyer, other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed about the Privileged Buyer's decision to exercise the right to withdraw from the contract.

7. The reimbursement will be made by the Seller using the same payment methods that were used by the Preferred Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution, in any case the Privileged Buyer will not incur any fees in connection with this reimbursement.

8. The seller may withhold the reimbursement until receipt of the goods or until proof of its return is provided to him, whichever occurs first.

9. The Seller asks to return the goods to the following address: NoAn Kids Inh.Buchwald Kornacker 56, 22523 Hamburg, immediately, and in any case not later than 14 days from the date on which the Privileged Buyer informed the Seller about the withdrawal from the sales contract. The deadline is met if the privileged Buyer sends back the goods before the expiry of the 14-day period.

10. The privileged buyer bears the direct costs of returning the goods.

11. The privileged buyer is only responsible for the decrease in the value of the goods resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the goods.

12. If the goods, due to their nature, cannot be returned by regular mail, the Privileged Buyer will also have to bear the direct costs of returning the goods. The Preferential Buyer will be informed about the estimated amount of these costs by the Seller in the description of the goods in the Store or when placing the order.

13. If there is a need to return funds for a transaction made by the Buyer privileged with a payment card, the Seller will refund to the bank account assigned to this payment card.

14. § 4  COMPLAINTS

15. In the event of a defect in the goods, the Consumer has the option of complaining about the defective goods on the basis of the warranty or guarantee provided for in the Civil Code, provided that the guarantee has been granted.

16. Using the warranty, the Consumer may, on the terms and within the time limits specified in the Civil Code:

17. submit a price reduction statement,

18. in the case of a significant defect - submit a statement of withdrawal from the contract,

19. demand that the item be replaced with one that is free from defects,

20. demand that the defect be removed.

21. The seller asks you to submit a complaint based on the warranty to the postal or electronic address indicated in § 2 of the Regulations.

22. If it turns out that in order to consider the complaint, it is necessary to deliver the defective goods to the Seller, the Consumer is obliged to deliver the goods at the Seller's expense to the address NoAn Kids Inh.Buchwald Kornacker 56, 22523 Hamburg.

23. If the product has an additional guarantee, information about it, as well as about its conditions, is available in the product description in the Store.

24. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 2 of the Regulations.

25. The complaint will be considered by the Seller within 14 days.
    
    EXTRAJUDICIAL METHODS OF SETTLING COMPLAINTS AND PURSUING CLAIMS

26. In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, With:

27. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which you should apply for mediation. As a rule, the procedure is free of charge. The list of Inspectorates is available here:  https://www.uokik.gov.pl/wazne_adresy.php#faq595;

28. assistance of the competent field of permanent amicable consumer court operating at the Provincial Inspectorate of Trade Inspection, to which an application should be submitted for consideration of the case before the arbitration court. As a rule, the procedure is free of charge. The list of courts is available at:  https://www.uokik.gov.pl/wazne_adresy.php#faq596;

29. free help from the municipal or poviat Consumer Ombudsman;

30. ODR internet platform available at:  https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.